Terms of service

Welcome to Aleena Aesthetics & Hair! The terms "we", "us" and "our" refer to Aleena Aesthetics & Hair. Aleena Aesthetics & Hair operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Aleena Aesthetics & Hair is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Aleena Aesthetics & Hair reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Aleena Aesthetics & Hair confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Aleena Aesthetics & Hair may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

Section 4 — Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

Section 5 — Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Aleena Aesthetics & Hair, its affiliates or licensors and are protected by UK and foreign copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

Aleena Aesthetics & Hair's names, logos, product and service names, designs, and slogans are trademarks of Aleena Aesthetics & Hair or its affiliates or licensors. You must not use such trademarks without our prior written permission.

Section 6 — Third-Party Links and Tools

The Services may contain materials and hyperlinks to websites and tools provided or operated by third parties (including booking, payment and course-delivery providers). We are not responsible for examining or evaluating the content or accuracy of any third-party materials, tools or websites, and we provide access to them "as is" without any warranties. Your use of any third-party tools or websites is entirely at your own risk, and you should review the relevant third party's own terms and policies.

Section 7 — Relationship with Shopify

Aleena Aesthetics & Hair is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Aleena Aesthetics & Hair. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Aleena Aesthetics & Hair, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Aleena Aesthetics & Hair.

Section 8 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Section 9 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful or malicious purpose, to violate any laws or regulations, to infringe our or any third party's intellectual property rights, to harass or harm any person, to transmit false or misleading information, to send unsolicited advertising or spam, to impersonate any person or entity, or to engage in any conduct that restricts or inhibits anyone's use of the Services or that may harm Aleena Aesthetics & Hair, Shopify or other users.

You also agree not to upload or transmit viruses or malicious code; reproduce, duplicate, copy, resell or exploit any portion of the Services; collect or track the personal information of others; or interfere with or circumvent the security features of the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

Section 10 — Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

Except as expressly stated by Aleena Aesthetics & Hair, the Services and all products offered through the Services are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free. Nothing in this section affects your statutory rights as a consumer.

Section 11 — Limitation of Liability

To the fullest extent permitted by law, in no case shall Aleena Aesthetics & Hair, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors be liable for any indirect, incidental, special or consequential damages of any kind, including lost profits, lost revenue, loss of data or replacement costs, arising from your use of the Services or any products procured using the Services. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited. This does not affect your statutory rights as a consumer.

Section 12 — Indemnification

You agree to indemnify, defend and hold harmless Aleena Aesthetics & Hair, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of (1) your breach of these Terms of Service, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

Section 13 — Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The provisions relating to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification and Governing Law, and any other provisions that by their nature should survive termination, will continue to apply.

Section 14 — Severability and Entire Agreement

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the remaining provisions. These Terms of Service, together with any policies posted by us, constitute the entire agreement between you and us and govern your use of the Services.

Section 15 — Governing Law

These Terms of Service, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of England and Wales. You and Aleena Aesthetics & Hair agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Section 16 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

Section 17 — Contact Information

Questions about the Terms of Service should be sent to us at info@aleenahairandaesthetics.co.uk.

Our contact information is posted below:

Aleena Aesthetics & Hair
info@aleenahairandaesthetics.co.uk
47 Darlaston Road, Walsall, WS2 9QT
07742 127444

These Terms of Service were last updated on 11.06.2026